Redesigning Adobe's learning apparatus.

Adobe Experience League is the learning apparatus for all Adobe Experience Cloud products—and soon, all Document Cloud and Creative Cloud products. The platform consists of two elements; an education platform for streaming content and a community platform for open forum discussion and interaction with Adobe product experts.

Finding the right content is what Experience League is all about. It’s an education platform, a support portal and a community forum, but at its core, this application is all about democratizing a lot of complex information. Our goal was to organize the navigation and structure of content in a way that felt most familiar to the end-user. We caught ourselves thinking from a product perspective on multiple occasions but as it turns out users think from a solution perspective and that required us to blend the two together.

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Browse Experience
Over the course of many months we leveraged Adobe’s internal testing resources to better understand what was successful and what wasn’t with real Experience League users. Many assumptions were confirmed—we didn’t, for example, expect users to want multiple ways of jumping to previous pages (leveraging both a back button and breadcrumbs). Ultimately, our NPS increased 32 points and our UUA (Usability, Utility and Aesthetics) Score passed the Adobe required Confidence Score with flying colors.

Course Player
Like any good e-learning platform, users need an intuitive way of ingesting and progressing through their content. We spent a number of weeks refining the new and improved Course Player to better cater to user feedback. The player is reminiscent of Adobe documentation articles and balances that look and feel with necessary play, pause and advance functionality that clearly delineates where a user is at in their course progress.‍

Learning Assignment
As Experience League adoption as grown, admin level users have requested the ability to assign and track progress on specific course and learning paths. This function hadn’t previously existed so we set out to understand, much like the Browse Experience, how core users expected to search, bookmark and and assign courses to employees they were in charge of getting up to speed.

Support Portal
The objective of the Experience League Support Portal overhaul was to create a unified, self-service portal for all Adobe customers to address their needs. Prior to this, customers had a number of different support portals at their disposal—depending on their products and org size. Our goal  was to bring users to a singular location, load only the relevant products we know they have and steer them into articles and documentation—and away from costly customer support personnel.